Visitation & Family Meetings

We believe the more support a person struggling with mental illness has outside the hospital, the better their chances for long-term recovery when they leave. That’s why we encourage ongoing communication with family members and loved ones, including phone calls and visits during a patient’s stay at Haven Behavioral Hospital of West Chester.


Visits from loved ones during treatment can offer emotional support, help strengthen important relationships, and set the stage for continued success.

We have designated visiting hours per patient population group. Please call 484-835-2061 to learn more about our visitation schedule and reserve your 30 minute visit. Please provide 4 hours notice as a courtesy to our team so we may be able to coordinate your visit.

  • Visitors must be at least 18 years of age and will need to be approved by the patient’s treatment team
  • Each patient is allowed a maximum of two visitors at a time
  • Photo identification is required
  • Upon arrival, please leave all personal belongings with the exception of our photo ID and keys in your vehicle
  • We will have a place to secure your keys during visitation

Calls & Contact

Our patients are allowed to make calls to their loved ones during care and receive calls, during times in which they are not actively participating in treatment. All patients are provided patient codes to share with their loved ones when attempting to call them while in patient. Please use the patient code to identify yourself and your affiliation with a patient.

To call or contact a unit:

The Grove: 484-835-2059
The Garden: 484-835-2060
Crossroads: 484-835-2059

Family Involvement

Mental illness and addiction affect the whole family. Haven Behavioral Hospital of West Chester encourages participation from patients’ loved ones when possible and appropriate. During your family member’s stay, you’ll have an opportunity to schedule a family meeting with our social services staff.

Family members are provided with resources and education about your loved ones’ illness. Our trained team of therapists and counselors work with families to assist in learning about mental health and the roles families have in the recovery process.